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Old 04-06-2015
oxheart
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this is an exchange he and I had months ago .

To:support@kensfish.com
Subject: out of everything

I really like ordering from you , my wife and I have made several thousand dollars worth of orders over the last few years . However I find myself at a place where you are out of everything , please tell me is this a temporary problem or does this signal a time when I must find a new supplier?

Rick and Shannon


The industry is changing and allot of the companies that have made products have sold to other large companies. This has driven cost of the goods way up. We can bring some if these products in from the large companies but in most cases they come from China and they can be brought in for a much cheaper price. We have started to work with a couple of suppliers overseas and we will be bringing some of the products in directly.
In other cases companies have bought out other companies and that has not gone well. A large company that supplies the majority of the pet supplies in the USA has had fill rates of 50-60% coming in to us. Some things we canít control. The things we can control we are working them.
We have been as frustrated as everyone else but these companies have exclusive distribution rights to some products. They can come from anywhere else.
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