Kensfish and supplies.

[troph56]

I have been shopping at Ken's for years now mainly because they have the best prices and good customer service. I was wondering if anyone else shops there and what you think of their service lately. Since they started carrying supplies for other types of creatures like our dog and cat friends it seems like the service has suffered somewhat. You used to be able to get questions answered fairly fast but now it seems to take forever. Also their prices keep going up as well, now I see some of the stuff over on Amazon for cheaper.

I'm beginning to wonder if their whole expansion thing is hurting the early business model ? You know when you have lots of tanks you tend to look for the best deal around. If you shop at Ken's I'm wondering what your experience is like ?