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  #1  
Old 04-04-2015
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Default Kensfish and supplies.

I have been shopping at Ken's for years now mainly because they have the best prices and good customer service. I was wondering if anyone else shops there and what you think of their service lately. Since they started carrying supplies for other types of creatures like our dog and cat friends it seems like the service has suffered somewhat. You used to be able to get questions answered fairly fast but now it seems to take forever. Also their prices keep going up as well, now I see some of the stuff over on Amazon for cheaper.

I'm beginning to wonder if their whole expansion thing is hurting the early business model ? You know when you have lots of tanks you tend to look for the best deal around. If you shop at Ken's I'm wondering what your experience is like ?
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Old 04-04-2015
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I have never shopped Kens, but I have been ordering from these guys and they do pretty good.

http://www.yourfishstuff.com/

I order the super veggie flake, and recently ordered the new NLS algae max stuff. Happy with the quality..
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Old 04-04-2015
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I've been buying from Ken's for years.Great service and best prices so far.
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Old 04-04-2015
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I haven't placed an order recently but I did call them about the Finnex Titanium Heaters 300W that seem to have been out of stock for close to a year. Ken himself answered (this is the 3rd time he has answered the phone himself) and said that with the expansion things have gotten a little crazy. He said they were moving to a much larger warehouse so he was trying to get things in order. I do think his spirulina foods are pretty good overall, I haven't noticed a large price jump in anything I have purchased but I would need to check old receipts if I still have them. I guess like everything, except our paychecks, prices seem to be going up. I usually shop around when I need something and may even order from a couple places if I can save a few bucks.
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Old 04-05-2015
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what i would have to say is not allowed .
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Old 04-05-2015
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Quote:
Originally Posted by lmod58 View Post
what i would have to say is not allowed .
I don't see why it would be as long as it was done in a professional manner.

I myself have always be satisfied with his prices, shipping deals and shipping time frame. But lately with the addition of other animal care items, he's not resupplied his regular stock on some popular and not so popular items and that has forced me to shop elsewhere with only a few dollars in difference of price. So being it was only a time or two it wasn't a big deal.

But I can say that if things don't change, it might not have been the best or most organized choice of his at the moment, taking on other animals care items as I've noticed some more regularly reduced prices as well as similar if not better shipping deals at other online stores.

Lets just hope his move goes well.
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Old 04-06-2015
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just got a order last week.5 day turn around. But still out of mag 300 sleeves and has been for some time..
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Old 04-06-2015
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this is an exchange he and I had months ago .

To:support@kensfish.com
Subject: out of everything

I really like ordering from you , my wife and I have made several thousand dollars worth of orders over the last few years . However I find myself at a place where you are out of everything , please tell me is this a temporary problem or does this signal a time when I must find a new supplier?

Rick and Shannon


The industry is changing and allot of the companies that have made products have sold to other large companies. This has driven cost of the goods way up. We can bring some if these products in from the large companies but in most cases they come from China and they can be brought in for a much cheaper price. We have started to work with a couple of suppliers overseas and we will be bringing some of the products in directly.
In other cases companies have bought out other companies and that has not gone well. A large company that supplies the majority of the pet supplies in the USA has had fill rates of 50-60% coming in to us. Some things we canít control. The things we can control we are working them.
We have been as frustrated as everyone else but these companies have exclusive distribution rights to some products. They can come from anywhere else.
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Old 04-06-2015
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In that case I guess they will be on the loosing end of the deal as I need the best prices I can get when I have so many tanks. I noticed now that his prices on the Satelite series of lighting including Satelite plus and Pro are now higher than Amazon. If these costs can't be brought under control I may have to just reduce the amount of tanks I keep. The whole point of all this merchandise being made in China was to keep costs down for consumers while companies were reaping more profit.
Now it's looking more like a loose for consumers, does that really surprise anyone here (00)

I still think Ken was better off specializing in aquarium supplies !
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Tropheus I have kept or am keeping now:
Duboisii Maswa
Ilangi - orange
Ikola
Kasakalawe
Lufubu
Pemba
Katoto
Brichardi Katonga
Kiriza Gold
Petrochromis Red Bulu Point
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  #10  
Old 04-05-2015
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I've never had a bad experience when ordering from Ken's.
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